Distribution provides interface with the customer. ESCOM has an estimated 200,000 customers. Three sub companies namely, Southern Electricity Supply (SES), Central Electricity Supply (CES) and Northern Electricity Supply (NES) run distribution at regional levels.

Distribution business unit is responsible for distribution and supply of electricity throughout the country. Operating under the directorate of Distribution and Customer Services, the business unit which operates as a commercial entity provides interface between ESCOM system and its customers.
It is responsible for the operation and maintenance of medium and low voltage lines. These are the 33 and 11 kilovolts as well as the 400/230 volts lines together with associated equipment.

The main functions of the unit are:

• Connecting new customers
• Maintaining and operating the electrical distribution network
• Metering and billing of customers
• Collecting revenue.

The business unit is expected to sell electricity units at a profit. Currently, ESCOM provides electricity to approximately 200,000 customers spread across domestic, general, commercial and industrial.

The business unit comprises several department as listed below:-

• Engineering
• Revenue Management
• Marketing
• Malawi Rural Electrification Programme
• Design
• Performance Monitoring
• Construction

Access to electricity at the moment is 7.9% and rising. We expect to reach 20% by 2010.
At the same time ESCOM does export power to some border towns of Lundazi in Zambia, Milanje, Mandimba, Zobwe and Villa Ulongwe in Mocambique. This is a source of much needed foreign exchange.

| Generation | Transmission | Holding |