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Once a customer has been connected,
the utility must ensure that the customer’s
total consumption is properly metered at all times.
As such, a team of technical experts in installation
inspections and metering periodically conduct
routine visits to factories and customers premises
in general for general checks on the conformity
to wiring regulations as well as meter accuracy.
Customers of this day are so sophisticated that
they take opportunity of every chance available
to beat our system and benefit from free and unmetered
supplies.
In its resource planning, ESCOM had reserved enough
materials to see us through the next procurement
season. However other mitigating factors which
include vandalism and issues of environment forced
ESCOM to divert its resources to maintain the
existing system at the expense of other equally
important assignments.
ESCOM’s stock levels have been greatly
affected by the above factor among others. In
addition, materials that ESCOM uses are mostly
sourced from outside Malawi. It therefore takes
some time to order and make delivery of the same.
This has greatly affected ESCOM’s operation
in as far as meeting customers’ needs is
concerned.
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